Frequently Asked Questions

Booking OS is an all-in-one command centre for service businesses. It combines appointment scheduling, client management, WhatsApp messaging, AI automation, billing, and analytics in a single platform.

Booking OS is designed for aesthetic clinics and med-spas that manage appointments, patients, and communications.

Every account starts with a full 14-day free trial with access to all features. No credit card is required to sign up.

Yes. Booking OS supports CSV imports for clients, appointments, and services. Our onboarding team can also help with data migration from your existing platform.

Booking OS offers three plans: Starter ($49/mo), Professional ($99/mo), and Enterprise ($199/mo). All plans are 20% cheaper with annual billing. Visit our pricing page for full details.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Upgrades are prorated, and downgrades take effect at the start of your next billing period.

Yes. If you are not satisfied within the first 30 days of a paid subscription, we will issue a full refund — no questions asked.

No. There are no setup fees, hidden charges, or long-term contracts. You pay only the subscription price and can cancel at any time.

Yes. Booking OS connects to the official WhatsApp Business Cloud API. All client messages appear in a unified inbox with automated replies, booking confirmations, and conversation assignment.

The Professional and Enterprise plans include five background AI agents that handle appointment follow-ups, waitlist matching, retention outreach, data hygiene, and schedule optimisation. You also get AI-powered auto-replies and intent detection in your inbox.

Yes. Booking OS is purpose-built for aesthetic clinics with tailored workflows, profile fields, and automations designed for your practice.

Yes. The Enterprise plan includes multi-location management, allowing you to manage separate schedules, staff, and settings for each location from a single dashboard.

Yes. All data is encrypted in transit (TLS) and at rest. We use PostgreSQL with automated backups, role-based access control, and strict tenant isolation across every database query.

Booking OS is built with privacy by design. We implement data minimisation, consent management, and provide data export and deletion capabilities to help you meet your regulatory obligations.

Yes. Booking OS supports five staff roles — Owner, Admin, Agent, Service Provider, and Super Admin — each with granular permissions for different parts of the platform.